* Cape Town Tourism cannot guarantee reservations. We do, however, rotate referrals and bookings among our members. In rotating referrals we endeavour to match customers’ needs to members’ product profile.
* A non-refundable 11% commission is levied for all reservations and referrals made on behalf of members. Non-members are charged 20% commission on reservations.
* When booking accommodation and tours through Cape Town Tourism, guests may pay 11% of the total booking amount to Cape Town Tourism (our commission), for which they will receive a voucher to take to the establishment as proof of payment. The balance of the booking fee will be payable at the member’s establishment.
* Customers booking car rentals through Cape Town Tourism receive a voucher to take to the car rental company, which allows Cape Town Tourism to monitor the car rental bookings made. Car rental companies are required to settle the reservation commissions on a monthly basis.
* A non-refundable 11% commission is also levied on referrals made to members. Cape Town Tourism appreciates it when members enquire as to the source of the referral and pay the commission fee to Cape Town Tourism when referrals are received from our centres.